Parking in Calgary? Get the MyParking app!

For Android: New & Updated MyParking app

You asked and we listened! We have updated the MyParking App which is available on the Google Play Store or Apple App Store for free! 

What`s New in this App?

  • Revamped clean/sleek interface
  • Easy to find parking map
  • Automatic fund top up - no need to worry about running out of funds!
  • In-app notifications - get notified when your session is ending
  • Find My Car feature.  Forgot where you parked? No worries!

If you need assistance, please contact our ParkPlus representatives by emailing: parkplusadmin@calgaryparking.com or please call 403-537-7275.

If you have feedback about any of our products, please email improveservice@calgaryparking.com.

Features of the MyParking App

Start and Stop a Parking Session: Easily start and stop a parking session, you will only pay for the time you parked

Find Parking: Enter an address to find ParkPlus zones near the location you want to park at.

Manage Phones & Licence Plates: Update your phones and licence plates on the fly

See your Account Activity: Access a free record of your parking transactions for the current and five previous months. If you require additional records there is a fee of $5 per month.

In-app Notifications: You will recieve an in-app notification when your time is about to expire

FAQ

Q. Can I automatically load funds onto my account using the MyParking app?

A: Yes, click on the top right corner, select 'Manage Account' and then select `Payment Management`. Click `Set up card information`to save your credit card information. Once you have set up your card information you can enable or disable but clicking the `Auto Reload` button. By enabling that button, it will automatically reload your account every time your balance drops below $5.00 with your selected auto top up amount.

Q. Can I edit my account details using the app, such as my license plate or phone number?

A: Yes! The app allows you to update your license plate and phone number using the app.

Q. When logging into the MyParking app, what phone number do I use to log in?

A: You can use ANY phone number that is listed in your ParkPlus account when logging into your account on the app. It does not have to match the phone number of the phone or device you're using. For example, if you share an account with your spouse, you could enter their phone number with the account username and password, as long as that phone number is listed on the account.

Q. What should I do if I have am having trouble stopping my parking session through the app?

If you are having difficulties stopping your parking session with the app, you can also use call into ParkPlus (403-537-7275) and listen to the voice prompts or use Text to Park to end your parking session.

Please note that no matter which method you use to start a parking session, the same phone number must be used to stop the parking session. Therefore, if you use another phone number when logging into the MyParking app, you would need to text or call from that number to stop your parking session (if unable to do so through the app).

Q. I'm having difficulties logging in to the app. What do I do?

A: Your Username can be the username you created or the email address associated with your account. You can reset your password online, but please note, it can take up to 30-60 minutes for the information to be reset on the ParkPlus server.

You can also start and end sessions using your ParkPlus account by calling or texting; click here to learn more. 

If you need further assistance, please contact parkplusadmin@calgaryparking.com or call 403-537-7275 and we'll investigate the issue further.

Q: I was setting up my ParkPlus account on the app and was interrupted; can I continue the set-up on the app?

If you experience an interruption while setting up your ParkPlus account on your app, you must continue the set-up process on a computer. You will not be able to continue to set up your account through the app.

Q: What version does the device need to be for the new MyParking app?

In order to update/download the new MyParking app, Androids need to be version 6 and up and iOS devices need to be iOS 9 and up. For older devices, you can still download and use the MyParking app however it will be the old version of the MyParking app.

 

'Park A Friend'

Using ‘Park a Friend’, you can now start a parking session for any licence plate that you would like, even if it is not on your account, and it doesn’t matter if the plate is attached to another account.

Possible uses for this feature include rental cars, company cars, or to impress your date by paying for their parking.

With the MyParking App

To use this feature, log in to the MyParking app and follow a few simple steps:

  1. Click the menu button in the top left hand corner
  2. Click ‘Park a Friend’
  3. Click ‘Start Friend’s Session’
  4. Verify the Zone # is correct, or enter in the Zone # you would like to start a parking session for
  5. Enter the licence plate you would like to start a parking session for
  6. Select duration of the session and click ‘Start’

With a Web Browser

To use this feature, log in to the ParkPlus account at https://m-cpa.parkplus.ca and follow a few simple steps:

  1. Click on “More Options”
  2. Click on “Park a Friend”
  3. Enter the zone number and licence plate that you would like to start a parking session for
  4. Select the end time for the session
  5. Press Start and click “OK” to confirm