In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time.
As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SE) is actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.
The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.
Calgary Parking Authority is recognized as one of the world's leading parking management solutions service provider and is the only parking management company with a fully integrated parking system. With extensive local market coverage and entrenched relationships, our professionals have experience with municipalities and businesses of all sizes and deliver parking management solutions to achieve their business needs.
Successful partnerships are based on relationships. CPA offers clients more than unsurpassed parking management expertise: we offer them the comfort of knowing we are absolutely committed to maximizing the value of their parking assets and building a relationship with them over the long term.
The CPA's success is grounded in our experience. We understand the parking business. We understand marketing. And we understand the value of customer service. This is the CPA difference, and it is what drives our success and growth.
If you are an owner or manager of an asset that encompasses a parking component and need assistance or an unbiased opinion, contact our business development team - we welcome the opportunity to be of assistance.
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