Customer Services

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns. 

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

Due to COVID-19 concerns and reduced traffic to the downtown core, most CPA parkades have been now closed to daily parkers. Daily parking is only available at City Centre Parkade (Lot 25). Monthly parkers can still access their lots using their Preferred Parker Access cards.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.  

Electric Vehicle Charging Stations available in select CPA parkades

Full details about our ev charging offerings can be found at

  • Lot 25 - City Centre Parkade
  • Lot 28 - McDougall Parkade
  • Lot 36 - City Hall Parkade
  • Lot 40 - James Short Parkade
  • Lot 54 - Centennial Parkade
  • Lot 60 - Convention Centre Parkade 

Charging stations are free to use, just pay for the cost of your parking.



Waterless Carwash Available at Select Parkades

A waterless carwash and car detailing service is available for purchase from Ecovolution at City Hall Parkade (Lot 36) and at Centennial parkade (Lot 54). We are excited to offer customers this value-added service option for your convenience while parked with us.

Ecovolution provides environmentally friendly deep cleaning hand washes and full detailing of your vehicle utilizing the power of steam without chemicals and with no wastewater run-offs.

Please visit Ecovolution's website here for pricing details. 

Interested? Book directly through Ecovolution online, or by calling or texting (403) 404 4435.



Value-Added Services from CPA

The Calgary Parking Authority offers free services including ParkAid and Car Care Centres to enhance the value we deliver to our customers.

Click here to read more on the CPA's Security Services.

For information on Customer Appreciation Days, click here.

ParkAid Services

We offer free battery boosting and tire assistance services in ALL ParkPlus Zones, including on-street, parkades and surface lots. This service is available 24 hours a day, 7 days a week to our customers.

Have you ever returned to your parked car to discover it has a dead battery or a flat tire? Or on a really bad day, both? Hopefully you will never have such an experience... but now, if it ever happens in a ParkPlus zone, our ParkAid services will help you out!

This service is a part of CPA's commitment to better customer care and convenience. And best of all, it's free!

*Note: The Calgary Airport is not a ParkPlus zone. More information about airport parking and services can be found by clicking here.

What to do.

So what do you do if you find you have a flat tire or a dead battery? Simply call ParkAid! Call 403-537-7006 24/7! Help will be on its way.

Free Tire Assistance and Vacuum Stations in Select Parkades

Flat tire? Dirty floor mat? We've introduced complimentary tire inflation and vacuum stations in six of our parkades.

Our Car Care Centres are available in the following facilities:

  • Centennial Parkade (620-9th Ave SW)
  • City Centre Parkade (221-9th Ave SW)
  • McDougall Parkade (720-5th Ave SW)
  • James Short Parkade (112-5th Ave SW)
  • Convention Centre Parkade (727-1 St SE)
  • City Hall Parkade (322-9th Ave SE)

Most* of the Car Care Centres are located near the parkade entrance and exit ways and are accessible 24 hours a day, 7 days a week. Best of all, they're free for customers to use!

*The car care centre at City Centre Parkade is located on 2A by the center ramp.