Customer Services

Residential Parking Permits are Going Paperless!

On May 9, 2017, Council approved changes to the Calgary Traffic Bylaw that allow the Residential Parking Permit (RPP) program to use electronic rather than physical permits. Click here to find out more.

Electric Vehicle Charging Stations now available in select CPA parkades

  • Lot 25 - City Centre Parkade
  • Lot 28 - McDougall Parkade
  • Lot 36 - City Hall Parkade
  • Lot 40 - James Short Parkade
  • Lot 54 - Centennial Parkade
  • Lot 60 - Convention Centre Parkade 

Free to use for our electric vehicle driving customers!*

*Must pay for parking session, one station available at each parkade

Waterless Carwash Available at Select Parkades

A waterless carwash and car detailing service is available for purchase from Ecovolution at City Hall Parkade (Lot 36) and at Centennial parkade (Lot 54). We are excited to offer customers this value-added service option for your convenience while parked with us.

Ecovolution provides environmentally friendly deep cleaning hand washes and full detailing of your vehicle utilizing the power of steam without chemicals and with no wastewater run-offs.

Please visit Ecovolution's website here for pricing details. 

Interested? Book directly through Ecovolution online, or by calling or texting (403) 404 4435.

Value-Added Services from CPA

The Calgary Parking Authority offers free services including Travel Time Information Screens, ParkAid and Car Care Centres to enhance the value we deliver to our customers.

Click here to read more on the CPA's Security Services.

For information on Customer Appreciation Days, click here.

Travel Time Information Screens

Travel time information screens have been installed as an added convenience for our parkade customers. Before you leave our facility, you will have a better idea about what traffic volume is like, if there are any incidents that could impact your commute and when you will likely reach your next destination.

The travel time information screens are refreshed every 30 seconds and provide customers with estimated commute times to select key intersections in Calgary in green, yellow or red text that reflects congestion levels; red text means heavy volume and expected delays.

The travel time information screens can be found at the exit-ways of the McDougall, Centennial, City Centre, James Short, Convention Centre and City Hall parkades.

In addition, the CPA provides traffic-related information, such as accidents and congestion maps that are displayed on screens mounted within our parkade lobbies.

ParkAid Services

We offer free battery boosting and tire assistance services in ALL ParkPlus Zones, including on-street, parkades and surface lots. This service is available 24 hours a day, 7 days a week to our customers.

Have you ever returned to your parked car to discover it has a dead battery or a flat tire? Or on a really bad day, both? Hopefully you will never have such an experience... but now, if it ever happens in a ParkPlus zone, our ParkAid services will help you out!

This service is a part of CPA's commitment to better customer care and convenience. And best of all, it's free!

*Note: The Calgary Airport is not a ParkPlus zone. More information about airport parking and services can be found by clicking here.

What to do.

So what do you do if you find you have a flat tire or a dead battery? Simply call ParkAid! Call 403-537-7006 24/7! Help will be on its way.

 

  

Free Tire Assistance and Vacuum Stations in Select Parkades

Flat tire? Dirty floor mat? We've introduced complimentary tire inflation and vacuum stations in six of our parkades.

Our Car Care Centres are now available in the following facilities:

  • Centennial Parkade (620-9th Ave SW)
  • City Centre Parkade (221-9th Ave SW)
  • McDougall Parkade (720-5th Ave SW)
  • James Short Parkade (112-5th Ave SW)
  • Convention Centre Parkade (727-1 St SE)
  • City Hall Parkade (322-9th Ave SE)

Most* of the Car Care Centres are located near the parkade entrance and exit ways and are accessible 24 hours a day, 7 days a week. Best of all, they're free for customers to use!

*The car care centre at City Centre Parkade is located on 2A by the center ramp.