Child Safety Awareness Campaign

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

In the warm days of summer, we need to remind parents and caregivers to NEVER leave a child in a hot parked car alone, not even for a minute. Children's little bodies heat up 3-5 times faster than an adult's and that can leave them vulnerable to heatstroke, which could become fatal. Cracking a window and/or parking in the shade just isn't good enough.

We're asking you to please share this information with your online community. Getting this information out to as many people as possible is very important to us; it could help save a child's life.

The CPA is a proud supporter of our city and we want to ensure everyone has a safe and fun-filled summer.

If you would like to download either of these posters to help spread the word, please feel free to do so. Just click on the poster and print.