Contact Information

Phone Number: 403-537-7000

THIS LOCATION HAS BEEN PERMANENTLY CLOSED FOR IN-PERSON SUPPORT.

Mailing Address:
620-9 Ave SW
Calgary, AB T2P 1L5

You can manage your monthly parking, Residential Parking Permits and ParkPlus accounts online. You can also pay tickets and submit administrative appeals online. The Impound Lot remains open to customers if you prefer in-person service.

Contact Centre Hours

Monday to Friday - 8am to 8pm

Saturday & Sunday - 9am to 5pm

Holiday Hours

New Year's Day, Jan 1 - Closed

January 3 - Regular (8am - 8pm)

Family Day, Feb 21 - Closed

Good Friday, April 15 - Closed

Easter Sunday, April 17 - Regular (9am - 5pm)

Easter Monday, April 18 - Regular (8am - 8pm)

Victoria Day, May 23 - Closed

Canada Day, July 1 -  Closed

Heritage Day, Aug 1 - Closed

Labour Day, Sept 5 - Closed

National Day for Truth & Reconciliation, Sept 30 - Closed

Thanksgiving Day, Oct 10 - Closed

Remembrance Day, Nov 11 - Closed

Christmas Eve, Dec 24 - Regular (9am - 5pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - Regular (8am - 8pm)

December 27 - Regular (8am - 8pm)

New Year's Eve, Dec 31 - Regular (9am - 5pm)

TTY Services (text telephone)

To contact the Calgary Parking Authority by TTY (text telephone), please call the Telus Relay Service at 711, and have them connect to the number below.

Information and Enforcement: 403-537-7000

Ticket Appeals/ Administrative Reviews

Call 403-537-7000, option 1 and press 1

Email: cpaappeal@calgaryparking.com

Fax: 403-537-7104

ParkAid & CPA Security Services

In a ParkPlus zone and need a tire inflation or battery boost? Call our FREE ParkAid service at 403-537-7006.

You can also reach CPA's Security Services by calling 403-537-7006.

Impound Lot

Please note:  The CPA Impound Lot moved to a Cashless payment system effective May 1, 2022.  Credit Cards and Debit only.

For in-person support:

400-39 Ave SE
Calgary, AB T2G 5P8

Click here for map.

Phone: 403-537-7000, option 1

Fax: 403-537-7107

Hours of Operation:

As of March 17, 2020 our temporarily, reduced hours are:

8am to 8pm - Weekdays

12pm to 4pm - Saturday and Sunday 

Impound Lot Holiday Hours

New Year's Day, Jan 1 - Closed

January 3 - Regular (8am - 8pm)

Family Day, Feb 21 - Closed

Good Friday, April 15 - Closed

Easter Sunday, April 17 - Regular (12pm - 4pm)

Easter Monday, April 18 - Regular (8am - 8pm)

Victoria Day, May 23 - Closed

Canada Day, July 1 -  Closed

Heritage Day, Aug 1 - Closed

Labour Day, Sept 5 - Closed

National Day for Truth & Reconciliation, Sept 30 - Closed

Thanksgiving Day, Oct 10 - Closed

Remembrance Day, Nov 11 - Closed

Christmas Eve, Dec 24 - Regular (12pm - 4pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - Regular (8am - 8pm)

December 27 - Regular (8am - 8pm)

New Year's Eve, Dec 31 - Regular (12pm - 4pm)

To Report an Illegally Parked Vehicle

Phone: 403-537-7000, option 3 to speak with one of our officers.

Monday - 6am to 11pm

Tues. to Fri. - 6am to 2:30am

Saturday - 9am to 2:30am

Sunday - 8am to 11pm 

Emergency calls after hours, please contact Calgary Police Services at 403-266-1234

Holiday Hours

New Year's Day, Jan 1 - Closed

January 3 - Regular (6am - 11pm)

Family Day, Feb 21 - Closed

Good Friday, April 15 - Holiday (8am - 11pm)

Easter Sunday, April 17 - Holiday (8am - 8pm)

Easter Monday, April 18 - Regular (6am - 11pm)

Victoria Day, May 23 - Holiday (8am - 8pm)

Canada Day, July 1 -  Holiday (8am - 12am Midnight)

Heritage Day, Aug 1 - Holiday (8am - 8pm)

Labour Day, Sept 5 - Holiday (8am - 8pm)

National Day for Truth & Reconciliation, Sept 30 - Holiday (8am - 8pm)

Thanksgiving Day, Oct 10 - Holiday (8am - 8pm)

Remembrance Day, Nov 11 - Holiday (8am - 8pm)

Christmas Eve, Dec 24 - Holiday (8am - 8pm)

Christmas Day, Dec 25 - Closed

Boxing Day, Dec 26 - Holiday (8am - 8pm)

December 27 - Holiday (8am - 8pm)

New Year's Eve, Dec 31 - Regular (9am - 2:30pm)

ParkPlus System

Want to know more about the ParkPlus System? Have a cell phone account or general ParkPlus System inquiry?

Phone: 403-537-PARK (403-537-7275)

Email:parkplusadmin@calgaryparking.com

Toll free: 1-888-544-4011

Residential Parking Permits

Phone: 403-537-7000, option 2 and press 1

Fax: 403-537-7001

Email: cparpp@calgaryparking.com

Vehicle Seized or Towed?

Call the Impound Lot at 403-537-7000, option 1 and press 2

General Inquiries and Feedback

Email us at improveservice@calgaryparking.com

Monthly Parking

Including bicycle and motorcycle parking.

Phone: 403-537-7000, option 2 and press 2

Email: monthlyparking@calgaryparking.com

GST R#119457869