CPA Leadership Team

COVID-19 Update

In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home. 

CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.

We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

The CPA Leadership Team consists of eight members, including our General Manager and managers for each of the respective CPA departments.

Glen Furtado, General Manager



Glen joined the Calgary Parking Authority in 2018. Glen brings a wealth of experience to the CPA as an Engineer with over 20 years of experience in both the public and private sectors. Glen values collaborative teams, positive work environments, and a customer-centric approach, with a focus on delivering thoughtful, effective and innovative customer solutions. As General Manager, Glen reports directly to the CPA Committee and City Council.

 Dale Wannamaker, Manager, Operations & Facilities


Phone: (403) 537-7070


Responsible for the parking operations, facilities development and maintenance, planning and marketing for all on- and off-street parking at CPA. This team is responsible for the day-to-day upkeep and maintenance of all physical assets, maximizing use of all parking facilities and ensuring our facilities are top-notch for our customers.


 Alex Paredes, Manager, IT & Technical Services


Phone: (403) 537-7047


Alex and his team oversee the various systems and programs used by the CPA to operate the ParkPlus System and provide technical services to the CPA as an organization. They also provide direct pay machine support and are responsible for servicing the ParkPlus pay machines and assist in maintaining CPA's security and parking guidance systems.

Shelley Trigg, Manager, Communications and Customer Service


Phone: (403) 537-7099


Shelley has been with CPA since 2004 and oversees the customer service team who provide front-line support for monthly contract customers, ParkPlus customers and Calgary residents who require Residential Parking Permits. She also leads a team of   communications professionals in the areas of social media strategy, media relations, internal and external communications, and website support.


Kathy Lidbury, Manager, Human Resources 


Phone: (403) 537-7092


Kathy joined the CPA in 2013; her role involves supporting management and employees in any human resources related duties. Human Resources is responsible for developing and maintaining HR policies, recruitment, retention, employee benefits, employee learning and development, training and wellness programs.


Guy Gusdal, Manager, Parking Safety & Compliance 



Phone: (403) 537-7117


Guy joined CPA in January 2020 as Manager Parking Safety and Compliance where he oversees the department that enforces parking regulations on behalf of The City of Calgary and includes the mobile patrol bylaw officers, customer solutions centre, and administrative review team, which handles the issuance of tickets via our automated enforcement system.

Moe Houssaini, Manager, Parking Solutions  


Phone: (587) 585-2928


As the Manager of Parking Solutions for CPA, Moe is responsible for all growth initiatives related to the commercialization of the ParkPlus System. The ParkPlus System is currently operational in several North American cities, including Calgary, Edmonton, Sylvan Lake and Saskatoon. To learn more about parking management opportunities with ParkPlus, please visit the Get ParkPlus website at and follow @getparkplus

Jared Foulds, Controller/Manager, Financial Services  

Phone: (403) 537-7030


Jared joined the CPA in 2018; his position involves numerous tasks, including finalizing the budgets, monthly reports, year-end reports and financial statements. Jared's Financial Services team assists in key areas of business management, budget management, cost benefit analysis, forecasting needs and revenue objectives.