CPA Leadership Team

COVID-19 Update

In support of COVID-19 precautions our hours of operation have been reduced to support the health of our staff and customers through social distancing. This may result in longer than usual wait times for customer service support. We apologize for any inconvenience and appreciate your patience during this time. 

As of March 17, 2020, the main CPA office (620-9 Avenue SW) will be closed. The Impound Lot (400-39 Ave SEis actively enforcing physical distancing rules, requiring customers to remain 6 feet apart and limiting the number of people in our lobby at a time. This means customers may need to wait outside before gaining access to the lobby, so dress appropriately for the weather and have all necessary documentation with you to support an efficient visit. Please also note, the Impound Lot’s reduced hours of operation are 8am to 8pm Monday to Friday and 12noon until 4pm on weekends; please arrive early enough to ensure we have enough time to resolve your concerns.

The health and safety of our customers and employees is our highest priority. Please do not enter the Impound Lot if you are sick. We are encouraging use of the myParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.

To promote the use of virtual ticket payments rather than customers visiting our office, we have suspended the $3 online fee for ticket payments.   

The CPA Leadership Team consists of eight members, including our General Manager and managers for each of the respective CPA departments.

Glen Furtado, General Manager

 
 

Email: improveservice@calgaryparking.com

Glen joined the Calgary Parking Authority in 2018. Glen brings a wealth of experience to the CPA as an Engineer with over 20 years of experience in both the public and private sectors. Glen values collaborative teams, positive work environments, and a customer-centric approach, with a focus on delivering thoughtful, effective and innovative customer solutions. As General Manager, Glen reports directly to the CPA Committee and City Council.

 Dale Wannamaker, Manager, Operations & Facilities

 

Phone: (403) 537-7070

Email: dale.wannamaker@calgaryparking.com

Responsible for the parking operations, facilities development and maintenance, planning and marketing for all on- and off-street parking at CPA. This team is responsible for the day-to-day upkeep and maintenance of all physical assets, maximizing use of all parking facilities and ensuring our facilities are top-notch for our customers.

 

 Alex Paredes, Manager, IT & Technical Services

 

Phone: (403) 537-7047

Email: alex.paredes@calgaryparking.com

Alex and his team oversee the various systems and programs used by the CPA to operate the ParkPlus System and provide technical services to the CPA as an organization. They also provide direct pay machine support and are responsible for servicing the ParkPlus pay machines and assist in maintaining CPA's security and parking guidance systems.

Shelley Trigg, Manager, Communications and Customer Service

 

Phone: (403) 537-7099

Email: shelley.trigg@calgaryparking.com

Shelley has been with CPA since 2004 and oversees the customer service team who provide front-line support for monthly contract customers, ParkPlus customers and Calgary residents who require Residential Parking Permits. She also leads a team of   communications professionals in the areas of social media strategy, media relations, internal and external communications, and website support.

 

Kathy Lidbury, Manager, Human Resources 

 
 

Phone: (403) 537-7092

Email: kathy.lidbury@calgaryparking.com

Kathy joined the CPA in 2013; her role involves supporting management and employees in any human resources related duties. Human Resources is responsible for developing and maintaining HR policies, recruitment, retention, employee benefits, employee learning and development, training and wellness programs.

 

Guy Gusdal, Manager, Parking Safety & Compliance 

 

 

Phone: (403) 537-7117

Email: guy.gusdal@calgaryparking.com

Guy joined CPA in January 2020 as Manager Parking Safety and Compliance where he oversees the department that enforces parking regulations on behalf of The City of Calgary and includes the mobile patrol bylaw officers, customer solutions centre, and administrative review team, which handles the issuance of tickets via our automated enforcement system.

Moe Houssaini, Manager, Parking Solutions  

 

Phone: (587) 585-2928

Email: moe.houssaini@calgaryparking.com

As the Manager of Parking Solutions for CPA, Moe is responsible for all growth initiatives related to the commercialization of the ParkPlus System. The ParkPlus System is currently operational in several North American cities, including Calgary, Edmonton, Sylvan Lake and Saskatoon. To learn more about parking management opportunities with ParkPlus, please visit the Get ParkPlus website at http://www.getparkplus.com/ and follow @getparkplus

 
Jared Foulds, Controller/Manager, Financial Services  

Phone: (403) 537-7030

Email: jared.foulds@calgaryparking.com 

Jared joined the CPA in 2018; his position involves numerous tasks, including finalizing the budgets, monthly reports, year-end reports and financial statements. Jared's Financial Services team assists in key areas of business management, budget management, cost benefit analysis, forecasting needs and revenue objectives.