In support of COVID-19 precautions, the main CPA office (620-9 Avenue SW) closed effective March 17, 2020. The Impound Lot (400-39 Ave SE) remains open with reduced hours 8am - 8pm Monday to Friday and 12noon - 4pm weekends. This may result in longer than usual wait times for customer service support. We thank you for your patience. Please remember payments can be made online from the safety and convenience of your home.
CPA is enforcing physical distancing rules by requiring customers remain 6 feet apart and limiting the number of people in our lobby at one time. This means customers may be required to wait outside before gaining access to the lobby. Please dress appropriately for the weather and bring all necessary documentation with you.The health and safety of our customers and employees remains our highest priority. Please do not enter the Impound Lot if you are sick.
We are encouraging use of the MyParking App rather than pay machines and want to remind customers to use online tools to pay tickets, submit appeals, manage residential parking permits and top up your paid parking account.
Helping build a better Calgary
To contribute to vibrant, safe and accessible communities by managing and administering parking resources.
All of The City of Calgary’s parking resources working to create optimum economic and social benefits for the communities we serve.
Creating safe and healthy environments – we work to maintain, protect and enhance the safety and well-being of employees, customers, and the general public in our facilities, on City streets, and in our workplace.
Collaborative problem solving – we work proactively, with internal and external stakeholders, to understand diverse perspectives, balance competing interests, and find creative solutions.
Expert parking management – we strive to be leaders and are knowledgeable about the parking industry and the CPA to ensure that the information we share, and the solutions and advice we provide, is accurate, consistent, helpful and accessible.
Proactive, continuous improvement – we take action and support each other to build on our experiences and find new, better ways of doing things.
Accountable to the public interest – we are good stewards of public resources, are a positive presence in the community, and do what we say we are going to do.