Pickup your vehicle | Calgary Parking
Locating your vehicle
In the unfortunate circumstance that your vehicle was impounded, here’s how you can confirm if it’s located in our impound lot:
Vehicle search
When using this system, please note:
- It can take up to 48 hours for our system to be updated
- Your vehicle will not be shown in our system if it is on hold for investigation and has been seized by the Calgary Police Service (CPS)
- The estimated amount owing does not include daily storage fees
The Impound Lot is located at 400 - 39 Avenue SE. It is only a few minutes walk from the 39 Avenue CTrain station.
Contact us
403-537-7000
Picking up your vehicle
Once you’ve confirmed that your vehicle is in our impound lot, you can pick it up anytime between regular business hours with proper documentation. If any of the required documents are in the vehicle, you or your designate will be escorted to the vehicle to retrieve them.
Different documentation is required for different situations:
If the vehicle belongs to you
You'll need to bring:
- Valid vehicle registration (or a valid in-transit permit)
- Valid driver's licence (Interim driver’s licence requires a second piece of government issued ID)
- Valid proof of insurance
If someone else is picking up your vehicle
They'll need to bring:
- A letter of authorization signed and dated from you (the registered owner), indicating:
- First and last name of registered owner
- First and last name of designate
- What specifically is authorized to retrieve (ie. personal items, pickup vehicle)
- Complete vehicle description including:
- Vehicle make
- Vehicle model
- Licence plate number
- Vehicle identification number (VIN)
- Valid vehicle registration
- Valid proof of insurance
- Valid driver's licence for the driver (Interim driver’s licence requires a second piece of government issued ID)
- A copy or picture of your (the registered owner's) government issued ID
If your vehicle has car dealership plates
You'll need to bring:
- Valid driver's licence (Interim driver’s licence requires a second piece of government issued ID)
- Valid registration for the dealer plate
- Valid proof of insurance for the dealer plate
- Proof the vehicle is owned by the individual or company that owns the dealer plate such as a bill of sale or bill of lading
- Evidence of an association with the individual or company that owns the dealer plate such as a business card or pay stub
If your vehicle is a rental
You'll need to bring:
- Valid driver's licence (Interim driver’s licence requires a second piece of government issued ID)
- Copy of your valid (not expired) rental agreement which must be in your name
- Rental company employees must show evidence of an association with the rental company such as a business card or pay stub
If the vehicle is being towed from the impound lot
You'll need to bring:
- Valid driver's licence (may be replaced by any government issued identification)
- Valid registration (may be replaced by an expired registration or bill of sale)
- If a tow truck company is being used, they must be approved to be on the property and must remove the vehicle within 2 hours of payment
- If you intend to self-tow the vehicle, the following must be provided for the towing vehicle:
- Valid driver's licence
- Valid registration
- Valid proof of insurance
If using a trailer, the trailer must be smaller than 25 feet to allow for safe movement throughout the impound lot.
We will not release vehicles to any person who is under the influence of alcohol or drugs. If your vehicle was seized as part of an investigation, it can only be released by the approval of the Officer that seized your vehicle.
Donating your vehicle
You may also choose to donate your vehicle instead of picking it up. Several charity programs allow registered owners to donate their vehicles and receive a tax receipt in the mail. Examples include:
- The Kidney Foundation of Calgary's Kidney Car program
- Donate a Car program
Fees and payments
Fees must be paid in full before you can have your vehicle returned. Our fees vary depending on the size of the vehicle and the distance it was towed. Once you’ve paid your fees, you have two hours to remove it from the impound lot; failure to do so will result in additional fees.
Accepted forms of payment
We are a cashless facility. We accept the following forms of payment:
- Visa debit/credit
- MasterCard debit/credit
- American Express
- Discover
- Debit
- Certified cheque made out to The City of Calgary
- Money order made out to The City of Calgary
| Seizure | Towing fees |
|---|---|
| Accident or CPS seizure | $107.63 + fuel charge + KM |
| Parking related | $97.37 + fuel charge + KM |
| Abandoned | $71.75 + fuel charge + KM |
| Motorcycles | $164.00 + fuel charge + KM |
| Parkade tow | $169.13 + fuel charge + KM |
| Flat deck | $123.00 + fuel charge + KM |
| Heavy towing – 3/4 ton or diesel | $184.50 + fuel charge + KM |
| Heavy towing – 3 ton or greater | $269.06 + fuel charge + KM |
Towing operated by CityWide. Please note that RVs, oversized vehicles, or certain types of trucks that are over 32 feet may be subject to additional charges if additional CityWide resources are required.
| Service | Additional fees |
|---|---|
| KM charge | $2.72 per KM after first 5 KMs |
| Fuel service charge | Ranges from $1.44 to $5.38 per tow |
| Storage fee |
Private lot storage $32.76 / Main lot storage $43 a day / Medium lot storage $55 a day for larger vehicles |
| Large vehicle storage - this is for vehicles that are over 30 feet in length that will not fit in the Impound Lot. | Rate: $65.00 a day |
| Administration fee – security, staffing and building maintenance | $32 per vehicle |
| Parking ticket fee – if you’ve parked illegally you will be charged on top of all the other fees (this can be paid at a later date) |
Amount showing on ticket |
| Letters – registered, lien check, seizure | $22.00 each |
| Disposal preparation | $65.00 |
| Locksmith | $57.75 |
