To reach the Calgary Parking Authority contact us:

Main Office Location:

620-9 Avenue SW

Calgary, AB T2P 1L5

Click here to view map.

Hours of Operation:

Monday to Friday: 8:00 am - 4:15 pm

Closed weekends and statutory holidays. 

Phone: 403-537-7000

Fax: 403-537-7001

Impound lot location:

400-39 Ave SE

Calgary, AB T2G 1X5

Click here to view map.

Hours of Operation:

  • 7 am - 11 pm - Weekdays

  • 9 am - 4 pm - Weekends and Statutory Holidays

  • Closed Christmas Day

Phone: 403-537-7111

Service Request Tracking System

To ensure better customer service, the CPA will be introducing a request tracking system to log, update and resolve customer requests as quickly as possible. Depending on the type of request, a Service Request (SR) number may be provided so that CPA staff can quickly locate and communicate the status of the request.

 

CPA Services Contact Information


General inquiries, including customer service feedback and suggestions:
· Contact us at improveservice@calgaryparking.com
or 537-7000, option 9.

 

Contract parking inquiries:

 ·Contact us at cpacontract@calgaryparking.com or 537-7035.

 

Residential parking permit inquiries:
· Contact us at cparpp@calgaryparking.com
or 537-7000, option 1.

 

ParkAid Services (battery boosting and tire inflation services):
· Contact us by phone at 403-537-7006.

 

ParkPlus System or Cell Phone account inquiries (requests for refunds or receipts):

 · Contact us at parkplusadmin@calgaryparking.com  or 537-7275

 

Pay Tickets Online transactions inquiries:
· Contact us at cpapto-inquiries@calgaryparking.com or 537-7100, option 3.

 

Parking enforcement inquiries:

· Contact us at cpaenforcement@calgaryparking.com or 537-7100, option 9.

 

Administrative review/appeals inquiries

· Contact us at cpaappeal@calgaryparking.com or phone 403-537-7100, option 3 and then press "1".
 

To report a vehicle you believe to be illegally parked

· Contact us at  403-537-7100 and press "2" to speak to a Dispatch Officer

  

GST R#119457869