Refund Policy

We apologize for any inconvenience you may have experienced and ask that you take the following steps to request a refund.

In the event that a pay machine does not return coins, customers may request a refund by emailing parkplusadmin@calgaryparking.com or by faxing 403-537-7001.

Requests must include the date, pay machine ID, contact information and any other relevant information. The pay machine will be checked for an overage and customers will be contacted regarding the outcome.