Refund Policy

In the event that a pay machine does not return coins, customers may request a refund. We apologize for any inconvenience you may have experienced and ask that you take the following steps to request a refund.

Please click Request a Refund to fill out an email application.

Alternatively, email parkplusadmin@calgaryparking.com or fax 403-537-7001 with the following information:

• date
• pay machine ID
• license plate
• contact information; and
• any other relevant information.

The pay machine will be checked and customers will be contacted regarding the outcome.

Account Closures and Refunds

In the event ParkPlus cell phone customers wish to close an existing ParkPlus cell phone number, customer may submit their request by emailing parkplusadmin@calgaryparking.com  or by faxing 403-537-7001.

Once this is received, the ParkPlus administrator will contact you regarding your request.